Roles and duties of the Customer Service Operator
Customer service operators are an essential part of a company's customer service team and are responsible for providing high quality customer care to customers. These employees are responsible for managing inbound and outbound calls, social media and emails, as well as providing information about the company's products and services and resolving customer issues. The main roles and tasks of a Customer Service Operator include:
Providing high-quality customer support and resolving customer complaints and problems.
Answering customers' questions about products and services and providing detailed information about their offers.
Explaining company policies and procedures to customers and helping them to apply them.
Use IT tools and customer relationship management systems to record and track customer enquiries and complaints.
Detecting and reporting customer complaints and problems and updating the customer relationship management system.
Participate in meetings and training on products and services and initiatives to improve customer service.
Offer customers special offers and discounts and keep them informed of new offers.
Advise customers on products and services and the use of them.
Salary and career development of a Customer Service Operator
The salary of a Customer Service Operator depends on their training and level of experience. On average, a Customer Service Operator can expect a gross annual salary of between 17,300 and 24,500 euros. Salaries vary according to years of experience and are as follows:
0 to 2 years: €17,300 to €20,000
2 to 5 years: €20,000 to €23,000
5 to 10 years: €22,500 to €27,000
10 to 15 years: 24,500 to 30,000 euros
Over 15 years: 28,000 to 37,000 euros
Career prospects for a Customer Service Operator include :
Customer relations manager
Customer Service Manager
Sales manager
Customer relations analyst
Customer Quality Manager
These professions offer interesting career prospects and salaries that are generally higher than those of Customer Service Operators.
