Roles and tasks of the After-Sales Service Manager
After-sales service managers play a crucial role in customer satisfaction and loyalty. They are responsible for ensuring that all products and services provided meet customer expectations and requirements. The main responsibilities and tasks of this position are as follows:
Managing customer complaints: The After Sales Manager will contact the customer to understand their complaint and resolve the issue. This involves ensuring that customer queries are dealt with effectively and on time.
Customer training: The after-sales service manager must provide training to customers on the product or service supplied, to ensure that the customer knows how to use it correctly.
Technical assistance: The after-sales service manager must solve technical problems by contacting the supplier of the product or service and providing technical information about the product or service in question.
Stock management: The after-sales service manager must ensure that the product or service is supplied to customers on time and that there are sufficient products in stock.
Reporting: The Service Manager must also produce reports on the performance of the product or service and forward them to the appropriate parties.
Improving products and services: The after-sales service manager must gather information on products or services to improve the customer experience and enhance the customer experience.
Salary and career development of an After-Sales Service Manager
An After Sales Service Manager's salary depends on his/her experience and the region in which he/she works. In France, here are the gross annual averages for each year of experience:
0 to 2 years: between €32,000 and €34,000
2 to 5 years: between €34,000 and €36,000
5 to 10 years: between €36,000 and €39,000
10 to 15 years: between €39,000 and €42,000
More than 15 years: between €42,000 and €46,000
In addition to salary, an After-Sales Service Manager may be entitled to various benefits and bonuses. In terms of career development, there are many possibilities for an After-Sales Service Manager. Here are 5 potential careers:
After-Sales Project Manager
After-sales service manager
After-sales service engineer
After-sales product manager
After-sales quality engineer
