Roles and missions of the telephone adviser
Teleconsultants are professionals responsible for providing remote assistance to their customers. They are an integral part of the customer service industry and are essential to customer satisfaction. The main duties and responsibilities of call center agents include:
Handle customer calls and respond to their questions and concerns;
Listen carefully to customers and try to understand their problems;
Provide information on products and services;
Explain products and services to potential customers;
Resolve customer complaints and issues, as well as disputes and disputes;
Follow procedures for settling disputes and resolving complaints;
Provide advice and solutions to customer problems;
Help customers navigate websites to find information or products;
Write and send reports on customer calls and complaints and proposed solutions;
Record and document the details of each customer interaction;
Manage the flow of incoming and outgoing calls, and manage the callback time, ensuring that the required deadlines are met;
Know and apply the policies and procedures in force at the employer;
Participate in meetings and seminars to become familiar with new products and services;
Advise customers on how to use products and services.
Salary and career development of the Teleconsultant / Teleconsultant
The salary of a Teleconsultant or Teleconsultant is very variable and depends mainly on qualifications and professional experience. In France, here are the average changes in annual gross salary according to years of experience:
0 to 2 years: between €18,000 and €22,000
2 to 5 years: between €22,000 and €26,000
5 to 10 years: between €26,000 and €33,000
10 to 15 years: between €33,000 and €42,000
More than 15 years: more than €42,000
The career development possibilities of a Teleconsultant or Teleconsultant are numerous and diverse. Here are some examples of possible jobs:
Sales manager
Customer training manager
Process Analyst
Customer Service Director
Head of customer information systems
