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AXA Climate and Altitude
Altitude is part of AXA Climate, who has developed complete business lines to help tackle climate change adaptation (Climate School, Insurance, Consulting for Industry/Agri/Finance/Public sector). Globally, we are a team of 200 climate experts, headquartered in Paris, spread over 5 continents and driven by the same desire for impact. Our purpose is to help Planet Earth become a true stakeholder of all companies, in the same way that employees, customers and shareholders are!
After 3 years of consulting strongly relying on data and modeling, we launched an innovative product to keep growing and maximize our positive impact: Altitude.
Altitude is a SaaS product, publicly released in September 2022. It is a platform dedicated for Infrastructure and Private Equity funds, enabling risk screening in pre-acquisition Due-Diligence, and enabling portfolio monitoring for reporting (such as TCFD). It is an innovative one-stop-shop for sustainability and investment teams, screening climate and nature-related risks and opportunities within minutes, very easy to use, and fully automated. Visit www.axa-altitude.com
The Altitude team is growing fast and already composed of 12+ people. We are an autonomous team within AXA Climate, working closely with the consulting teams dedicated to investment funds.
We have already signed more than 20 clients in 10 months, and are targeting much more by the end of 2023. Hence we are looking for our first Customer Success Manager to build the processes, and take care of our new clients.
Your mission
The Key Account or Customer Success Manager (KAM/CSM) is the owner of our relations with our clients. The KAM is the main point of contact of the client. As such you will have three main roles:
1. Ensure we deliver properly what we have agreed on during the sales process (e.g., Kick-off and training, support) and make sure the client is fully satisfied.
2. Own the delivery of any additional project the client will undertake with us (e.g. custom trainings, Portfolio screening).
3. Identify new business opportunities with the client, and ensure renewal / low churn.
4. Manage all discussions with client (from different AXA Climate team members), and keep the relationship live.
