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Key Account Manager
Based in Toronto, Canada
Full-time position, Permanent contract
Field travels: up to 20%
Beginning: April 2024
ABOUT PUR
PUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social empowerment of local communities and the introduction of sustainable development initiatives at the agricultural level, PUR seeks to address climate change, while regenerating and preserving the ecosystems upon which these supply chains depend. Many of PUR’s projects fall within the categories of insetting, regenerative agriculture, agroforestry, forest conservation and landscape restoration. PUR is a B Corp Company which employs over 200 people and a presence in 10 countries.
PUR is recruiting a Key Account Manager based in Toronto to manage a portfolio of customers. The goal is to support them in implementing environmental projects all around the world by working directly on their supply chains.
You will be accountable for 4 key objectives :
- Managing the customer relationship, building trust and confidence to develop long-term partnership and position PUR as the partner of choice;
- Managing existing programs, interacting closely with internal stakeholders providing the clients with contractual deliverables;
- Leading negotiations to ensure program sustainability and impact
- Identifying and transforming cross-sales and up-sales opportunities supported by the Business Developer team when needed.
As a Key Account Manager, you will work directly under the Lead FLAG (focused on supply chain-linked Projects).
Your key responsibilities will include:
- Be the key contact and reinforce our client connection by knowing their organization, culture, key decision makers and influencers and developing a plan to increase business intimacy with the account and position PUR as a key trusted business partner;
- Listen to the client’s needs, understand their CSR strategy; have a deep understanding of their key suppliers / supply chains / commodities and regions;
- Build trust and reinforce partnership by effective account planning, leveraging our internal expertises (Carbon, Commodities, Interventions, Projects) and onboarding senior team members when required;
- Ensure reliable and effective delivery of our contractual commitments thanks to robust coordination with internal stakeholders;
- Reinforce PUR’s impact and positioning by delivering insightful reports on our projects and on the supply chain context;
- Ensure profitability at the account level (ensure invoices are paid), manage customer expectations through effective communication in order to protect PUR interest. This may include arbitration and renegotiation of contract;
- Activate internal adaptive management (renegotiating roadmap, pricing, changes in strategy, etc.);
- Ensure high quality data update in our internal tools (CRM / Timesheet) and build capacity to analyze the business evolution;
- Identify new potential business opportunities to grow the existing program (new region, new intervention, new commodities);
- Contribute to the new feasibility studies by providing client and business insights to the project team;
- Understand your competitive environment and influence RFP’s;
- Have a good understanding of PUR standard offers, PUR’s Pitch and differentiation factors;
- Build commercial offers with the support of business developers if needed (budget, contract).
