Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization created in 1971 that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters.
The position of Global Product Owner reports hierarchically to a selected rolling member of the LIGO Board, either from ICO, OCP or OCG, and is based within the HR or DSI department depending on whether the role is located in Paris or Geneva. The role supervises the Solution Architect and the Tenant Administrator and is part of the shared tenant governance team, ensuring smooth collaboration and prioritisation between OCG, OCP and ICO. The job purpose is to ensure that LIGO (Workday HRIS) delivers sustainable value aligned with MSF strategic objectives by providing overall program ownership, governance and strategic direction for the shared Workday tenant, coordinating entities’ needs, preserving system integrity and maximizing return on investment across MSF.
Tasks & Responsibilities
Global Program Owner will play a critical role in:
Strategic Alignment & Roadmap
- Prepare and inform decision-making of the LIGO Operational Body by analysing change requests, process evolutions, new projects, and Workday product developments, assessing impacts, risks, and strategic alignment.
- Define, maintain, and propose a multiyear LIGO roadmap, balancing competing demands from entities, identifying opportunities for enhancements and innovation, factoring interdependencies, and estimating resource and budget requirements.
- Communicate and cascade the LIGO vision set by the LIGO Board to global resources and ensure alignment and understanding across entities through the designated LIGO Focal Points.
Program Governance & Oversight
- Support and operate within the Tripartite Governance framework, ensuring that LIGO program decisions are prepared, documented, and aligned with agreed governance bodies and processes.
- Establish and maintain program management practices to control scope, priorities, dependencies, risks, and resources, ensuring alignment with overall MSF strategic objectives.
- Develop and maintain reporting processes and KPIs to provide the LIGO Operational Body (LOB) and LIGO Board (LB) with clear visibility on program status, risks, benefits, and performance, and actively participate in governance forums.
Stakeholder & Resource Management
- Act as the primary liaison across entities, functional, and technical stakeholders, ensuring stakeholder needs are understood, consolidated, and aligned with MSF strategic objectives.
- Manage globalized LIGO resources, including the Global System Administration and Solution Architect roles, and provide functional leadership to contribute resources such as entities’ Focal Points and reporting teams.
- Oversee vendor and partner management, including coordination with Workday and the TMA provider, and manage the Workday and TMA budgets in line with program priorities.
Benefits Sustainment & Continuous Improvement
- Lead Workday release and evolution governance, ensuring coordinated analysis of new features, impacts, testing strategies, and deployment decisions in collaboration with global and entity stakeholders.
- Oversee continuous adoption and enhancement initiatives to improve system performance, efficiency, and functional value, ensuring benefits are realized and sustained over time.
- Define and oversee testing and tenant management strategies, ensuring that changes are appropriately tested before production deployment and that system integrity is preserved.
- Ensure effective Level 3 support and capability development, promoting internal expertise, reducing dependency on external vendors over time, and increasing MSF’s value generation capacity.
- Enhance MSF reporting and analytics capabilities by supporting the development of reporting expertise and communities of practice, and by managing Workday subscription benefits such as the Workday Success Plan.
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