Médecins Sans Frontières, association médicale humanitaire internationale créée en 1971, apporte une assistance médicale à des populations dont la vie est menacée : principalement en cas de conflits armés, mais aussi d’épidémies, de pandémies, de catastrophes naturelles ou encore d’exclusion des soins.
The Tokyo Cell is part of the Operational Centre Paris (OCP) and currently supervises 13 programs in the Philippines, Papua New Guinea (PNG), Pakistan, Bangladesh and Iran.
In 2024, MSF-F/OCP’s General Direction made a commitment to evolve our ways of working, at all levels of the organization from headquarters to projects under OCP Safeguarding Commitments. As an employer and a practitioner providing healthcare and relief, MSF-OCP Commits to :
- Provide inclusive and nondiscriminatory work and healthcare environments in which employees, patients and caretakers are safe, respected, and listened to
- Ensure patients’ rights are promoted and respected
- Inform, prevent, create spaces for reporting
- Respond to inappropriate behaviors
In close collaboration with Tokyo Cell, EAMA (Ethics cell for Awareness and Management of Abuses) and Alert Management Coordinator, Safeguarding Case Manager will have a key role in Respond to Abuse and inappropriate behavior.
The Case Manager will be responsible for team management including supervision of the investigators. You will also ensure that case management is performed for abuses and inappropriate behaviors as defined by the MSF International Platform of Behavior (IPOB), ensuring MSF Standards of Case Management and Investigations are followed and all reports are addressed professionally and promptly.
Main Duties:
- Organize and lead the entire “response preparation” stage (risk analysis, protective/support measures, development of the investigation strategy, investigation report); in particular, s/he must ensure that all relevant functions are involved in this stage.
- Selecting investigators and developing terms of reference for investigators.
- Supervising the investigation:
- Ensure that the risks associated with the investigation are continuously assessed and that the necessary mitigation measures are put in place.
- Ensure that the investigation is conducted in accordance with the Guiding Principles and Best Practices for responding to alerts.
- Provide technical and methodological support to investigators on Response Pillar of Safeguarding toolbox
- Address any internal issues or obstacles encountered by the investigation team.
- Review investigation reports to confirm that documentation is complete and that findings are evidence-based, aligned with the appropriate standard of proof for administrative investigations, and consistent with MSF’s typology of abuse (IPOB) and/or Behavioural Commitments. Ensure that the investigation report presents all relevant aggravating and mitigating circumstances available.
- Support missions in collaboration with Safeguarding Coordinators, to establish and/or maintain safe and confidential protection, psychosocial, and medical referral pathways to facilitate timely access to appropriate services for complainants or affected persons.
- Coordinate presentation of the cases outcomes with the EAMA and Decision-Making Authority.
- Contribute to the development of content on Response Pillar in coordination with the L&D Unit and EAMA.
- Contribute to the safeguarding strategic plan of the missions under Tokyo cell.
- Perform statistics and prepare reports on cases managed with lessons learnt and proposal for improvements to missions.
- Maintain an open-door policy towards your team, project coordination teams and HQ teams.
