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Who are they?
What We Do
🚀💡💚 iRaiser is Europe’s largest SaaS vendor for online fundraising solutions. Carrying a range of products including online donation, peer to peer platforms, CRM and marketing automation, we currently service some of the largest charities and non-profit organisations in Europe. With over 800 customers and processing €1bn in donations per annum, we are rapidly growing in all markets and aim to provide cutting edge fundraising technology to help our customers raise the money they need to continue their amazing work.
Founded in 2012, with offices in France, UK, Denmark, Italy, Belgium, Netherlands, we offer our customers expert solutions designed to suit their local market needs.
What we Offer:
- 🚀 Join a fast growing tech company with great core values
- 🌍 Be a part of an international & passionate team with more than 20 nationalities and teams in several countries worldwide.
- 💚 Work with world-changing organisations that are making a positive impact on the world
- 👨💻 The possibility to work remotely
The Role
As our operations grow, we are seeking an experienced account manager based in Belgium to manage and develop our client portfolio in Belgium and Luxembourg.
Our aim is to provide a tailored service that supports charities to maximise the value they get from our products by utilising all features and leveraging the insight we gain from our network of customers.
You will provide proactive support to increase donation revenue and respond to the specific needs to a diverse range of charities, ranging from emergency humanitarian aid agencies, social support organisations and hospital trusts.
Key Responsibilities
- Liaising with our central support, customer success and tech teams to ensure customers needs are met ;
- Proactively working with customers to ensure they utilise and optimise all product features ;
- Effectively communicating developments in the products to all customers ;
- Responding to support queries in a timely manner ;
- Supporting the new customer acquisition process, either via supporting the Market Director in procurement processes, or via directly responding to new customers requesting further information ;
- Managing the set up process for new customers, ensuring they are in a position to launch our products to their audience ;
- Help to organize the iRaiser marketing activities (webinars, physical events, etc).
- Take part in partner’s events, coordinate and represent iRaiser to promote the solutions.
- Detect, qualify and manage additional sales opportunities (cross-sell and up-sell)
