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Join us and be a pioneer for a green transport revolution.
Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis and Mercedes-Benz, ACC is set to power the future of the automotive industry by innovating in battery technology.
We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a cleaner alternative to current energy sources. We have created an R&D center and new state-of-the art facility in Nouvelle Aquitaine, France, and we are building gigafactories in Germany and Italy, in addition to the one already built in Hauts de France.
We need a range of skilled and agile people to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company. If you’re looking to take your career further than you imagined, if you’re passionate about creating cleaner transport, we’d like to hear from you.
Our core Values are : Pioneering Spirit, Fast & Agile, Excellence, Greener & Cleaner !
We are also very proud of our 2022 CSR Report : https://www.acc-emotion.com/stories/accs-2022-corporate-sustainability-report
Accelerating sustainable mobility for all.
Overall job definition :
The After-Sales Claim leader has the responsibility to pilot OEM Customer claims coming OEM field centers, and support when necessary claims coming OEM factories.
- Ensure reactivity and traceability at all steps, until claim successful closure by ACC and by the OEM customer
- Coordinate transversally all internal (Engineering, Quality, SupplyChain, Customer Projects & Serial life, …) and external stakeholders, to solve claims and deliver cost and technical competitive solutions,
Coordinate with ACC factories for problem solving & ensure that action plan are defined & implemented
She / he should be a reactive and pragmatic professional, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.
She / he will report to the Customer Satisfaction & Warranty Manager.
Main missions :
- Pilot Claim resolution by ensuring reactivity in answer from plant quality, from V&V and testing by respecting GP relative to claim management
- Ensure that claim are answered in time to customer and if not make sure that a deadline is negotiated with customer to prevent penalties
- Registrate all claims received in ACC internal tool and respect process to fulfill tools
- Execute operational tasks to be able to bring back module from customer site to expertise center
- Update and analysis following KPI :
o Deadline to answer a claim
o Number of claims & status of advancement
o Number of claims under warranty status
