Roles and responsibilities of a teleoperator
The role and tasks of a teleoperator are many and varied. Their main task is to handle customer enquiries, complaints and problems by telephone. Here are some of their main responsibilities
Answering incoming calls and providing quality customer service;
Handling customer enquiries and resolving problems;
Responding to customer queries and assistance;
Understanding and resolving customer issues and complaints;
Provide a personalised and professional customer service;
Provide information on products and services;
Understand company procedures and policies;
Update and maintain customer databases;
Collect information from customers;
Offer solutions and alternatives to solve customer problems;
Document all conversations and results;
Provide additional product and service information on request;
Strengthen the relationship between the company and its customers;
Propose innovative and creative solutions to customers;
Maintain a high level of customer satisfaction.
Teleoperators play an important role in the success of companies, as they are the main points of contact with customers. Their main task is to provide excellent customer service and resolve their problems.
Teleoperator salary and career development
The salary of a teleoperator varies greatly depending on experience and training. It's a job that offers varied and interesting career development opportunities, but it doesn't pay much at the start of your career. Here is a list of the gross annual salary in France for a teleoperator, broken down by years of experience:
0 to 2 years: between €17,000 and €22,000
2 to 5 years: between €22,000 and €25,000
5 to 10 years: between €25,000 and €30,000
10 to 15 years: between €30,000 and €35,000
Over 15 years: between €35,000 and €40,000
Teleoperators can progress to a variety of interesting careers. Here are 5 possible career paths:
Account manager
Quality manager
Administrative manager
Trainer
Call analyst.
