Roles and tasks of a customer relations project manager
Customer relationship project managers have varied and complex roles and responsibilities. They are responsible for building strong relationships with customers, understanding their needs and helping them achieve their business objectives. Here are the main duties and responsibilities of a customer relations project manager:
Leading and coordinating the work of different departments to ensure relationship excellence and customer satisfaction.
Develop and implement marketing plans and communication campaigns to achieve the company's objectives.
Analysing data and information on customer behaviour in order to develop strategies and action plans.
Managing and resolving customer complaints to maintain a quality relationship.
Developing and implementing loyalty programmes to encourage the loyalty of existing customers.
Working with the marketing and sales team to promote products and services.
Listening to and answering customers' questions and providing advice on products and services.
Assessing trends and new technologies to develop customer relationship strategies.
Identifying opportunities to improve the quality of customer services.
Salary and career development of customer relations project managers
Customer relations project managers are among the most sought-after professionals, and their salaries reflect this demand. Salary rates can vary considerably depending on the candidate's experience and the company they work for. Here is a list of average gross annual salaries according to experience for a customer relations project manager in France:
0 to 2 years: between €30,000 and €35,000
2 to 5 years: between €40,000 and €50,000
5 to 10 years: between €55,000 and €65,000
10 to 15 years: between 70,000 and 80,000 euros
More than 15 years: over €80,000
There may also be career development prospects for customer relations project managers, thanks in particular to additional qualifications. Here is a list of professions that could be accessible in the long term:
Marketing analyst ;
Product manager
CRM Consultant ;
Digital project manager;
Digital marketing manager.
