Customer Success Manager for Reforestation Projects [Brazil] - Rio de Janeiro - Brazil

💡 Responsible products or services
Long-term contract
Localisation Brazil
Occasional remote authorized
5 yrs of exp.
Posted on 06-04-2024
Start : August 2024


MORFO has developed a solution for large-scale ecological restoration of forest ecosystems in tropical and subtropical regions such as the Atlantic Forest and the African Equatorial Forest.

💡 Responsible products or services

The company's mission is to design eco-responsible products and services aligned with the needs of the ecological transformation.

More information
  • Website
  • Company
  • Between 15 and 50 persons
  • EcoTech
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Location: Rio de Janeiro (Brazil)

Join the Adventure at MORFO - Restoring tropical forest ecosystems across the globe!

Are you ready to be part of an exciting journey with MORFO, a rapidly growing forest ecosystem restoration company making a global impact on climate change, biodiversity, and society? We are a team of passionate individuals with cutting-edge science, innovation, and creativity at our core. With +35 collaborators in 2024 and projects spanning Brazil, French Guiana and Central Africa, our mission is both thrilling and powerful.

Description of the job :

To fuel its rapid expansion in Brazil, MORFO is seeking a seasoned Customer Success Manager. You will be the primary point of contact for our clients, ensuring they derive maximum value from our products and services. You will build strong relationships, understand client needs, and work collaboratively to deliver solutions that drive customer satisfaction and loyalty. In close collaboration with the company’s CEO, you will participate to the development of MORFO within the dynamic landscape of a burgeoning market.

Key Responsibilities:

  • Act as the primary contact for onboarding new clients, providing training and support to ensure successful product adoption.
  • Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives.
  • Proactively manage client accounts, addressing any issues or concerns and providing timely solutions.
  • Conduct regular check-ins and business reviews with clients to ensure they are maximizing the value of our products and services.
  • Identify opportunities for upselling and cross-selling additional products or services that align with client needs and pass on the leads to the sales team
  • Collaborate with internal teams (e.g., Sales, Product, Project Managers) to ensure a seamless customer experience and address any issues that may arise.
  • Monitor customer health metrics and implement strategies to improve customer retention and satisfaction.
  • Collect and analyze customer feedback to drive continuous improvement of our products and services.
  • Prepare and present reports on account status and performance to management (internal to MORFO and external to the client leadership)


  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in customer success, account management, or a related role.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with clients.
  • Strong problem-solving skills and the ability to think strategically.

What We Offer:

  • Strategic, structuring role in a fast-growing company to take it to new levels.
  • A chance to make a huge impact on the environment and society.
  • Joining a dynamic, passionate team dedicated to our mission.
  • International exposure and opportunities for growth.

How to Apply:

Please send here resume and a brief statement explaining why you want to join MORFO with the button “Apply”.

Join MORFO, and together, let’s make a difference in restoring the world’s tropical forests and combating climate change.

The process:

  • 03.06 - 21.06 : candidates selection
  • First round of interviews with Pierre-Jean (Senior Sales Executive)
  • Case Study Session
  • Second Round, technical interview with Adrien (co-founder & CEO Global)
  • Ref Calls (3 per candidate)
  • Interviews with Gregory (CEO Brazil)
  • Calls with a MORFO’s Strategic Advisors
  • Final decision