Entrepreneurship in the territories: is it the right time?
🧑💻 Why do we need you?
- We are seeking a highly motivated Operations Intern to join our support team, Souryana and Marilyn. This internship offers valuable hands-on experience in the fast-paced environment starting June/July 2024 for 6 months and the opportunity to contribute to support our team’s ambitions: quality of our delivery, cost efficiency and growth.
Daily, you’ll:
- Handle Support Inbounds: Respond to inquiries and requests from practitioners and members via email, phone, or CRM platform, providing timely and helpful assistance. You’ll handle fees negotiation, as well as questions regarding billing, availabilities etc.
- Manage Practitioner Onboarding: Facilitate a fast onboarding process for new practitioners, ensuring all necessary documentation is completed, and they have the information and resources needed to start working with moka.care as quickly as possible.
- Check SLAs and Ensure Follow-Up: Monitor service level agreements (SLAs) for practitioner and member support, tracking response times and resolution rates, and proactively following up as needed to ensure compliance.
- Support Occasional Projects: Assist with ad-hoc projects and initiatives as assigned, such as organizing crisis management protocols or implementing process improvements to enhance operational efficiency.
