Customer service specialist France - Paris

💡 Responsible products or services
Long-term contract
Localisation Paris, France
Occasional remote authorized
33 - 35€ gross (Annual)
2 yrs of exp.
Posted on 05-29-2024

La Vie Foods

La Vie brings to your plate delicious, juicy, convincing meat alternatives that are also healthier and better for the planet. You can now have the bacon, without the pig.

💡 Responsible products or services

The company's mission is to design eco-responsible products and services aligned with the needs of the ecological transformation.

More information
  • Website
  • Company
  • Between 50 and 250 employees
  • Food
Impact study
La Vie Foods did not yet communicate its impact measurement.
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Let’s be honest, La Vie’s plant-based lardons, bacon & ham are WAY too delicious to keep to ourselves. This is why we decided to bring more joy and love to a maximum of customer in all the shops in France 🤩

In order to pamper our French customers in Retail, we need YOU!

Your missions are the following:

  1. Providing rapid & quality customer service: confirm orders, deal with claims for transport issues, order issues & volume issues
  2. Invoicing & cash collection: create invoices in our ERP, solve invoice issues within 2 days, and cash collection in collaboration with finance in case of litigation
  3. Build strong client relationships by keeping a regular warm contact and proactive approach
  4. Respond to customer KPIs & compare with own data ; contest penalties and claims
  5. Smoothen the client start: make sure we have the relevant data with sales, provide extra care to first orders
  6. Become a EDI key user
  • You have a minimum of 2 years of experience in order management and invoicing.
  • You are very confortable with numbers and Excel !
  • You love pampering your clients and go the extra mile with your swift & qualitative service
  • You are strong in building relationships
  • You know how to keep your cool in stressful situations
  • You have outstanding communication and problem-solving skills
  • You thrive in a fast-moving startup environment!
  • You are Fluent in French and English