Customer Success Manager - UK & US - Paris - Greenly - 29/10/2022

Greenly

Greenly’s mission is to allow SMEs and individuals to track their carbon footprint automatically through their accounting. This lets them focus on what really matters: reducing their GHG emissions 🌱

Website
Company
Between 50 and 250 employees
Consulting

Greenly not measure the impact.

Founded in 2019 by Alexis, Matthieu, and Arnaud, Greenly’s mission is to allow everyone to track their carbon footprint more simply, and to take part in the fight against climate change ✨

Our mission is to democratize climate strategy for SMEs and soon reach 1bn tons of carbon under management! 🚀

How? 🤷‍♂️ We add tech to carbon accounting to make it automatic for SMEs and individuals, by connecting to their finances. This lets them focus on what really matters: reducing their GHG emissions with better insights, and lower costs; adopting more sustainable spending patterns, and engaging their ecosystem to navigate the energy transition 🌱

Mission, Vision & Values

🌎 Mission:

Make climate engagement possible for all companies to actively reduce global emissions

👁 Vision:

Become the leading carbon management platform for SMEs globally

✊ Values:

Achieve sustainable outcomes for all our customers
Make our customers climate ambassadors through excellent service
Create a great place to work
We are transparent and take ownership

Job context

Greenly is on its way to become the #1 carbon management platform. We are a fast-growing company where new opportunities & challenges are common place. As a Customer Success Manager, you will join our Climate Experts team to accompany our customers in their carbon reduction journey, and take part in the product and process evolution. 🛠️

Currently, we are creating a new team, which means that you have a real opportunity for professional and personal development. 🧗‍♀️

Your main tasks and responsibilities

Support our customers on their climate journey : answer to their questions, call them if needed, etc.
Keep clients engaged by building customer satisfaction 👍
You will be responsible for helping the customer with doubts regarding the product 💬
Support and integrate new clients ♻️
Improve support content and link up with the product team to autonomize customers
Take part in the growth of Customer Success team

You are the candidate we are looking for if you check these boxes: ✅

You have a BAC +2 in technical studies or previous customer success experience
You are motivated by learning and understanding the mechanics of carbon accounting
You are fluent in English (French is a plus)
You are meticulous, well organized, analytical
You are a self-starter, dynamic, able to adapt and move quickly from one task to another

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

Benefits: 🍭

Regular training and opportunities for rapid development
A culture of autonomy and transparency
Flexibility to work remotely
Private medical insurance with Alan
Bonuses for reaching OKR’s
We cover 50% of your travel expenses to get to work
Regular social events

Where skills are equal, preference is given to disabled candidates and other grantees of the obligation to employ

How to apply

Submit CV and cover letter: incl. why carbon accounting, why Greenly, why you [Welcome To The Jungle]
First 30-min visio call with team lead
Take Home Assignment + restitution during a 2nd call
Last 20-min visio call

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