Customer Success Manager (Internship / Apprenticeship) - Paris

Internship
Paris, France
Tech
Occasional remote authorized
Posted on 06-23-2022

Deepki

Accélérer la transition énergétique grâce à la data !

More informations
  • Website
  • Company
  • Between 50 and 250 employees
  • Tech
Read more

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company offering a fully populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and enhance the value of real estate assets.

Key figures:

  • 400M+ of sqm monitored
  • 38+ countries where we operate
  • 180k+ teqCO₂ savings detected
  • 250+ references across the world

Deepki’s moto: “We say what we do & we do what we say!”

What we’re looking for :

We are looking to grow our teams with talents that share our energy and motivation to accelerate the environmental transition at an international scale!

Our profiles are a mix of different backgrounds and experiences, all of whom work together in order to ensure the best possible user experience. To match Deepki’s mindset, it is important to be open and curious, with good listening skills. Joining Deepki means becoming a team player, and giving a purpose to your work by trying to save the world every day! ;)

Deepki: #ImpactForward

In a context of strong growth, we are looking for a “Customer Success Manager” to reinforce our project team. You will be responsible for supporting our B2B customers, some of whom are very well known (Groupama, SNCF, Mairie de Paris, etc.), in the use of our solution in order to ensure the best possible user experience.

Missions: The trainee will be able to work with Deepki’s clients and be managed by a team leader:

Project manager activities:

  • Planning the conduct of sustainable development projects for buildings
  • Configuration of the Deepki business application
  • Analysis of client data and drafting of deliverables (reporting, analyses, energy balances, etc.)
  • Training of client users and support in the operation of the business application (management of evolutions, support)

Consulting activities:

In relation with the consulting team, you will participate in high value-added missions for public and private sector clients:

  • Support for strategic and operational projects for the implementation of our clients’ CSR approaches
  • Evaluation of energy saving opportunities and the preparation of energy saving certificate applications;
  • Participation in the capitalisation of expertise by producing internal notes and documentation
Profile

THE SKILLS REQUIRED TO BEST CARRY OUT THESE MISSIONS :

  • Experience or training in energy / building / engineering
  • Project management
  • Quality and methodology
  • Communication and teaching skills
  • Sense of customer contact

NICE TO HAVE" SKILLS :

  • Interest in sustainable development
  • Interest in computer development (python / R / …)
  • Agile development methods (scrum / sprint / …)

WHAT YOU WILL LEARN (OR STRENGTHEN) FROM THIS EXPERIENCE :

  • To exercise a technical and commercial function
  • Work in a dynamic, young and international team, within a dynamic and passionate ecosystem where everyone’s initiatives have their place