Alternation - Forecasting, management and performance studies officer M/F - Lyon - AG2R LA MONDIALE - 06/12/2024

AG2R LA MONDIALE

Spécialiste de la protection sociale et patrimoniale, AG2R LA MONDIALE assure particuliers, professionnels, entreprises et branches autour de 4 expertises : épargne, retraite, santé et prévoyance.

💡 SSE organization

This structure is based on a principle of solidarity and social utility: its management is democratic and participative, and its profit-making potential is limited. It may be an association, cooperative, foundation, mutual or ESUS company.

Website
Friendly Society
> 2000 employees
Health

Carried out an internal impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Benefits

Value sharing

Professional Development Investment Profit Sharing Participatory Retirement Savings Plans Minimum Compensation Policies Recognition and Rewards Support Programs for Entrepreneur Employees Sustainability-Linked Bonuses

Diversity & inclusion

Diversified Supplier Criteria Diversity Assessment and Reporting Support Measures for Disabled Workers Partnerships with Diversity Organizations Non-Discrimination Policies Workplace Diversity Programs Inclusive Recruitment Internal Support Networks Gender and Identity Awareness Initiatives Community Engagement Support for Parents and Caregivers Intercultural Awareness Training Salary Equity

Governance principles

Stakeholder Engagement Collaborative Project Management Ethics and Conduct Charter

Sous la responsabilité de votre tuteur, vous prendrez en charge les missions suivantes - Production et diffusion de reporting métiers (suivis d’activité, motifs d’appels, ...) · Production et diffusion de reporting satisfaction clients global, et par équipe (réception des fichiers, mise à disposition, retraitement et compilation des données) · Production et diffusion de reporting réclamations (restitution des enquêtes de satisfaction, analyse pilote de processus, bilan trimestriel) · Production et diffusion de 22 reportings CCN (motifs d’appels, réclamations, satisfaction client, FCR) · Newsletter (refonte du support, production et compilation des données, contrôle et suivi avec le prestataire) · Contrôle des données quanti / quali

Livraison des supports KPI pour les comités budgétaires
Extraction, traitement et intégration de données

Master 1 ou 2 avec une spécialité statistiques Doté(e) d’une bonne agilité relationnelle, vous êtes à l’aise savec les chiffres et leur manipulation, l'analyse et la synthèse. Vous avez des aptitudes à la gestion de projets.

Featured articles

Discover all the resources to inspire and guide you in the world of positive impact. Testimonials, analyses, job descriptions and skills of tomorrow, everything you always wanted to know without daring to ask.

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A job that makes sense... But what sense?

Skill Hacks

"Thinking the ecological and social transition in a systemic way" with Thomas Merzlic (T-Campus)

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[Interview] Côme, co-founder of La Joist - training in energy renovation

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Hélène de Vestele (Edeni): "Ikigai is a useful tool for introspection"

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Am I legitimate to work in the impact sector?

The professional retraining guide

You no longer thrive in your work, and you plan to change profession to find more meaning in your professional life? Discover the resources to help you think about a retraining project and find your way.

Retraining guide