Customer Success Manager - Saint-Herblain

Others
Saint-Herblain
Posted on 09-01-2021

Smartway

Smartway (Zéro-Gâchis) est une aventure humaine sincère et impliquée dans la lutte contre le gaspillage alimentaire.

More informations
  • Website
  • Unknown
  • Between 50 and 250 employees
  • Others
Read more
  • Depuis 2012, Smartway innove afin de permettre aux grandes et moyennes surfaces, de s’équiper d’outils intelligents pour réduire le gaspillage alimentaire en Europe.

Entreprise engagée, à l’origine des rayons « Zéro-Gâchis », Smartway a créé le premier Food Waste Management System pour optimiser le parcours des produits alimentaires en fin de vie.

Reposant sur une intelligence artificielle unique, les solutions Smartway guident les équipes en magasin pour détecter les produits approchant de leur date de péremption et décider de la meilleure façon de les revaloriser : étiquetage d’une remise pertinente ou don simplifié aux associations caritatives.

Tous dans le même bateau #bienveillance
Impossible n’est pas Smartway #ambition
Dire ce qui a de l’importance avec honnêteté #nobullshit
Agir en confiance #autonomie

“Ensemble, construisons un quotidien sans gaspillage”


Mission

  • Be committed to the fight against large-scale food waste in large food retailers.
  • In accordance with the company’s export trade policy, be responsible for customer relations and satisfaction, as well as their sustainability over time.
  • Ensure that customer requirements and needs are always met.

Duties

  • Build and maintain a strong relationship with the customer and the store teams and be the privileged interlocutor with the operational teams of the customer (s) stores, in order to provide them all necessary support to use the solution.
  • Ensure the trainings of in-store teams and ensure that it is well understood and integrated by all staff.
  • Raises issues that customers may encounter by communicating them to Technical Assistance and ensure that these dysfunctions are resolved quickly and permanently, while ensuring the continuity of their follow-up.
  • Manage, with the Export department, customer complaints or disputes within a given timeframe, and keep customers informed of the follow-up given to their request.
  • Respond effectively by phone, email, instant messaging or physically to the various questions and needs of customers.
  • Listen to the client and his teams, understand their needs and requests for changes and transmit user needs to the company’s product divisions.
  • Regularly report feedback, issues, dysfunctions, customer and user needs to the Export department and coordinate with it to find areas for improvement.
  • Analyze the Store’s quantified performance when using the solution, and thus be able to make precise and detailed recommendations, as well as “user experience” and suggest areas for improvement.

Profile

  • Higher education.
  • A least 3 / 5 years of experience.
  • Native Spanish language, English and/or French fluent mandatory.
  • Strong sales, communication and educational skills.
  • Ability to work in full autonomy and manage time and priorities.
  • Ability to analyze, play with figures, numbers and statistics.
  • At ease with computing, including using company’s CRM.
  • Be respectful, available, reachable, respectful, discrete and of course service oriented.