We believe in a world where all cars are shared. Carsharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more liveable. It’s this vision that propels us forward and inspires us to think even bigger.
Getaround is the world’s leading carsharing platform with a community of more than 5 million users sharing thousands of car in more than 300 cities in the U.S and Europe.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.
We believe in a world where all cars are shared. Carsharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more liveable. It’s this vision that propels us forward and inspires us to think even bigger.
Since April 2019, Drivy is now part of Getaround. Together, we’re the world's leading carsharing platform with a community of more than 5 million users sharing over 11,000 connected cars across 7 countries.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.
Your mission
Your mission is to give Getaround customers a flawless experience by ensuring car owners comply with our quality standards. This is of paramount importance to ensure customer loyalty and repeat.Your role is central in the organization and requires you to understand in details the driver experience as well as the constraints of our owners. Over time you will build in-depth knowledge of both the demand and supply sides of the platform.You will be the manager of a team of 2 associates internally and drive an outsourced team.What you will do
Enforce supply quality standards across the platformHelp define KPIs to measure the performance of our fleet against our quality standardsIdentify and flag underperforming owners according to these standardsDefine and implement a process to reach out to these owners, in collaboration with peer supply team and account managers: warnings, emails, calls etc Understand root causes of non-qualityIdentify what segment of owners are likely to underperform: based on fleet size, type of cars, location…Identify why these owners are underperforming: lack of information/education, staffing, low responsivenessPropose solutions to address these root causesOwner education. Work with peer and account management team to educate owners both at onboarding and during their lifecycle on the platformProduct changes. Nurture the roadmap by sharing relevant feedback, identifying patterns to automate operations work, highlight and flag quality issues to owners...Quality rule adaptations: You suggest changes to our quality rules to our Product & Growth team according to your experience on the frontlinesWho you'll be working with
You are part of the Customer Operations team reporting into Pierre, our VP for Customer Operations & Risk and work closely with the Growth and product teams. What you'll bring to the team
You have at least 5 years of experience in Operations, ideally in a Marketplace environnementYou have strong analytical and problem solving skillsYou have an experience in team management and know how to influence outside of managementYou are able to see the big picture and integrate the constraints and needs of the entire company as part of your projectsYou empathize easily, and you can inspire trust to our usersWhat we offer:
Getaround Europe is a fast-growing startup located in the centre of Paris, with global headquarters in San Francisco. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.
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