Getaround est la plateforme d’autopartage leader dans le Monde avec une communauté de plus de 5 millions d’utilisateurs se partageant des milliers de voitures dans plus de 300 villes aux Etats-Unis et en Europe.
L’app Getaround permet aux citadins qui ne possèdent pas de voiture de réserver un véhicule instantanément, que ce soit pour quelques heures ou quelques jours, directement de leur smartphone.
Créée en 2009, la startup a connu une très forte croissance: elle est maintenant présente dans 8 pays et s’est récemment étendue en Europe avec l’acquisition des startups d’autopartage Drivy et Nabobil.
Le siège est à San Francisco et l’équipe possède des bureaux à Paris, London, Berlin, Barcelone, et Oslo.
We believe in a world where all cars are shared. Car sharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more livable. It’s this vision that propels us forward and inspires us to think even bigger.
Since April 2019, Drivy is now part of Getaround. Together, we’re the world's leading car sharing platform with a community of more than 5 million users sharing over 11,000 connected cars across 7 countries.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.
Your mission:Ensure optimized tooling for our Customer Operations teams to achieve their objectivesHelp the Head of Customer Operations Strategy plan and carry out projects to improve our Customer Operations teams’ workflows and the customer contact flow
What you will do:Set up and maintain our Customer Operations tools, dashboards, and staffing forecastsHelp the Customer Operations teams structure their projects and conduct targeted analysesCollaborate with the data team to integrate Customer Operations insights in our business analyticsSuggest new tools and process optimization
Who you'll be working with:You’ll report directly to Kirsten, our Head of Customer Operations StrategyYou’ll work with our European Customer Operations team, a multilingual 30+ team that includes Customer Service, Claims, Safety, & Supply QualityYou’ll also be in contact with the leaders of our outsourced teams
What you will bring to the table:2+ years in a Customer Operations environmentStrong analytical skillsSelf-motivated and organized, able to handle multiple projects in a fast-paced environmentTeam spirit and communication skills, at ease collaborating with a wide range of actorsExpert user of Google Sheets & ExcelExperience with Zendesk & Explore, and using Lean methodologyFluent in English and French
Tools we use:ZendeskAxialysJiraNotionSlack
What we offer:Getaround Europe is a fast-growing startup located in the centre of Paris, with global headquarters in San Francisco. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.The opportunity to have a positive impact on climate change. Cars are responsible for 17% of carbon emissions. In France, an independent study has shown that each connected car shared on Getaround replaces more than 4 self-owned cars.A place to learn and grow: weekly 1 on 1 meetings with your manager, frequent 360° feedback from your teammates, personal objectives to develop your potential, unlimited access to Udemy (learning platform), optional annual training, plus a team wiki that you’ll contribute to improveA competitive salary based on your level of experienceAn international team and company: our product is live in the US, France, Norway, Germany, the UK, Spain, Belgium and Austria. We have headquarters in San Francisco and European offices in Paris and OsloA remote friendly policy: this position is based in our Paris office with up to 2 days of remote work per week (we’re also open to full remote applications). Like all our employees, you’ll get a monthly subsidy to cover part of your work-related expenses at homeA company culture that seeks to reinforce Diversity, Equity and Inclusion thanks to a dedicated task force. A work environment where you’re empowered and can be authenticA Swile lunch cardThe latest Apple equipmentUnlimited €30 vouchers for your Getaround bookingsHealth insurance