*Bridge for Billions is a global network of entrepreneurship programs. We offer online programs based on three pillars: top-notch methodology, the support of a personal mentor, and an international community of entrepreneurs to share this experience with.
*Bridge is a New York - Madrid social startup (recognized by Forbes 30 Under 30, Ashoka Fellowship, Acumen Fellowship) that works closely with entrepreneurs, corporates, foundations, universities, and governments around the world to co-create programs that fit their needs.
INTRO
Can you imagine yourself contributing to help ensure that entrepreneurs from around the world can make their ideas a reality? Do you dream of working in a multicultural environment where you learn something new and exciting every day? Want to be driven by an overarching mission?
We’re an up-and-coming startup with a young and family-like work environment with continuous learning opportunities. We are looking for a dynamic, resourceful, organized, self-started, hands-on and tech savvy individual to join our Relations Success team, and support the program management team.
Want to be our new Program Management Associate Intern? Keep on reading!
JOB MISSION
Work hand in hand with the Relations Success Team and Program Managers to support entrepreneurs and mentors all along the incubation programs we co-create with our clients (corporates, foundations, governments, universities...). You will be key to ensuring our users have the best possible experience by providing email and chat support, gathering their feedback, and contributing to improve processes and team efficiency.
ROLES & CONTRIBUTIONS
Program Management & Customer Support (60%)
Collaborate with the Program Managers in the operations aspect of running incubation programs, design of program timelines, graphic materials, etc.
Coordinate with our Marketing area to set up program websites and social media plans for the call for participants.
Contribute to the call for participants on the different programs by headhunting entrepreneurs and mentors and contacting amplifying organizations.
Assist the Program Managers in the organization and running of online events such as program onboardings, bootcamps, closing calls, etc.
Manage the "Matching" process in which each entrepreneur gets paired with one or several mentor(s)
Coordinate the selection of entrepreneurs and mentors in collaboration with the Incubation Manager for each program.
Support incubation managers in the follow up of participants during the program.
Support participants and their queries through e-mail and live support chat.
Collaborate with program feedback collection and create program impact reports for our partners.
Operations & M&E (30%)
Support the operations team in the creation of new tools or improvements needed to scale our internal processes.
Work with the operations team to create data structures that fit our needs and clean existing ones.
Contribute to our monitoring and evaluation goals by contacting our Alumni through survey sending and direct contact, ensuring we get the most complete and detailed information possible regarding what our entrepreneurs have achieved 6 months, 1 year or 2 years after taking our program.
Customer feedback management (10%)
Improve systems to collect and analyze feedback from our entrepreneurs, mentors, program managers and clients.
Test new platform functionalities with new and existing users.
Report bugs and improvements for our product.
RECRUITMENT PROCESS
Apply by filling out this form: https://bridgeforbillions.typeform.com/to/A7bX5Na7
30-minute initial interview, Business Case challenge, Technical interview, Reference check, and final interview.
What we offer:
• 3-months internship with the opportunity to extend it to 6 months.
• Internship stipend of 500€/month for interns with/about to get a Bachelor's Degree, 700€/month for interns with/about to get a Master's Degree and 1000€/month for MBA graduates who just finished their studies.
• Work on something that matters, contribute to helping thousands of entrepreneurs from all over the world.
• A dynamic team of young professionals with lots of passion and a clear vision in a fast-growing startup.
• You’ll be learning from talented people who believe in your capacity.
• Flexible work hours in a focused but casual environment
• Great team atmosphere - vibrant, fun, and international environment
• Based in Madrid, we have our offices in Chueca, with our private terrace and a fun, vibrant and young environment.