Program Management Associate Intern - Madrid

💡 Transition partners
Internship
Localisation Madrid, Espagne
Learning
Occasional remote authorized
6000 - 12000€ (Annual)
Posted on 02-03-2022

Bridge for Billions

We aim to democratize access to quality entrepreneurial support to make entrepreneurship ecosystems more efficient, inclusive and meritocratic.

💡 Transition partners

The mission of this structure is to help companies and citizens improve their environmental and social impact. For example, CSR consulting, training, raising awareness of transition issues, media, etc.

More information
  • Website
  • Company
  • Between 15 and 50 persons
  • Learning
Impact study

Carried out an internal impact measurement.

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*Bridge for Billions is a global network of entrepreneurship programs. We offer online programs based on three pillars: top-notch methodology, the support of a personal mentor, and an international community of entrepreneurs to share this experience with.

*Bridge is a New York - Madrid social startup (recognized by Forbes 30 Under 30, Ashoka Fellowship, Acumen Fellowship) that works closely with entrepreneurs, corporates, foundations, universities, and governments around the world to co-create programs that fit their needs.

INTRO

Can you imagine yourself contributing to help ensure that entrepreneurs from around the world can make their ideas a reality? Do you dream of working in a multicultural environment where you learn something new and exciting every day? Want to be driven by an overarching mission?

We’re an up-and-coming startup with a young and family-like work environment with continuous learning opportunities. We are looking for a dynamic, resourceful, organized, self-started, hands-on and tech savvy individual to join our Relations Success team, and support the program management team.

Want to be our new Program Management Associate Intern? Keep on reading!

JOB MISSION

Work hand in hand with the Relations Success Team and Program Managers to support entrepreneurs and mentors all along the incubation programs we co-create with our clients (corporates, foundations, governments, universities...). You will be key to ensuring our users have the best possible experience by providing email and chat support, gathering their feedback, and contributing to improve processes and team efficiency.

ROLES & CONTRIBUTIONS

Program Management & Customer Support (60%)

Collaborate with the Program Managers in the operations aspect of running incubation programs, design of program timelines, graphic materials, etc.

Coordinate with our Marketing area to set up program websites and social media plans for the call for participants.


Contribute to the call for participants on the different programs by headhunting entrepreneurs and mentors and contacting amplifying organizations.

Assist the Program Managers in the organization and running of online events such as program onboardings, bootcamps, closing calls, etc.

Manage the "Matching" process in which each entrepreneur gets paired with one or several mentor(s)

Coordinate the selection of entrepreneurs and mentors in collaboration with the Incubation Manager for each program.

Support incubation managers in the follow up of participants during the program.

Support participants and their queries through e-mail and live support chat.

Collaborate with program feedback collection and create program impact reports for our partners.

Operations & M&E (30%)

Support the operations team in the creation of new tools or improvements needed to scale our internal processes.

Work with the operations team to create data structures that fit our needs and clean existing ones.

Contribute to our monitoring and evaluation goals by contacting our Alumni through survey sending and direct contact, ensuring we get the most complete and detailed information possible regarding what our entrepreneurs have achieved 6 months, 1 year or 2 years after taking our program.

Customer feedback management (10%)

Improve systems to collect and analyze feedback from our entrepreneurs, mentors, program managers and clients.

Test new platform functionalities with new and existing users.

Report bugs and improvements for our product.


RECRUITMENT PROCESS

Apply by filling out this form: https://bridgeforbillions.typeform.com/to/A7bX5Na7

30-minute initial interview, Business Case challenge, Technical interview, Reference check, and final interview.

What we offer:

• 3-months internship with the opportunity to extend it to 6 months.

• Internship stipend of 500€/month for interns with/about to get a Bachelor's Degree, 700€/month for interns with/about to get a Master's Degree and 1000€/month for MBA graduates who just finished their studies.

• Work on something that matters, contribute to helping thousands of entrepreneurs from all over the world.

• A dynamic team of young professionals with lots of passion and a clear vision in a fast-growing startup.

• You’ll be learning from talented people who believe in your capacity.

• Flexible work hours in a focused but casual environment

• Great team atmosphere - vibrant, fun, and international environment

• Based in Madrid, we have our offices in Chueca, with our private terrace and a fun, vibrant and young environment.

Profile

SKILLS NEEDED

At Bridge for Billions, we are convinced that people are the differentiating factor in the success of any company and we believe that talent is more than just knowledge. It’s expressed in attitudes and the ability to relate with other teams and people.

Soft skills for everyone at Bridge:

A REAL entrepreneurial spirit - ready to train yourself and crave a fast-paced environment.

You take initiative, you’re results-driven and you show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.

Passion for your work and for lifelong learning.

Resilience to overcome the challenges that we have to face as entrepreneurs. Problem-solving mindset.

Self starter, who can be up and running in no time after thorough company onboarding.

Someone who is not afraid to speak in front of an audience of entrepreneurs and stand up for themselves.

Soft skills for this role in particular:

A social chameleon: you're at ease speaking with a corporate director as much as with an early-stage founder or a university student.

Someone who's passionate about communicating and interacting with users: a good communicator.

Strong organizational and coordination skills: you will have a lot of different types of responsibilities, so it is essential to be able to stay organized. You don't get easily overwhelmed or stuck in planning mode.

You love people and networking, you’re not intimidated to reach out to new people in the entrepreneurial space.

Extraordinary attention to detail: you test things yourself before making them go public, you dislike when your work has imperfections.

At ease with analyzing data, presenting this data to clients and making quick decisions based on this data to improve program outcomes.

Good writing skills, ability to have a friendly yet professional tone and to deliver information efficiently. Digital proficiency, you like testing new tools and improving processes.

Resourcefulness and good common sense to approach problems efficiently.

Passion about entrepreneurship.

At ease with tech tools such as Trello, Slack, Google Drive, or eager to learn and a quick learner.

EXPERIENCE

Currently pursuing studies in business, marketing, engineering, data science or similar disciplines.

Experience working with spreadsheets and pivot tables.

More than any specific skills, we are most of all looking for an individual passionate about - and who believes in - the power of entrepreneurship, communities and global connections!

Previous experience at startups or with customer support, program, or account management are a plus.