At Chance, we call the operations team the Care team. They are at the center of what we do, at the crossroads of all our discussions, and are served by all the other teams.
We are always in need of talents to join our Care team, on all levels of seniority!
Building a strong community for all our users (Talents, Coaches, Experts…) is central to our activity and that’s why you will be part of the Operations team and also working on the Customer Success activities to understand everything our users live!
As a Community Builder / Manager:
You will be in charge of working with the different teams to define our strategy in terms of Community building and making sure it’s integrated in the global user journey.
You will be in charge of organizing different online and offline events and activities to constantly reinforce our different communities.
You will also work with our tech and product team to define new features / tools to reinforce our community management.
As a Customer Success Manager :
As soon as a person enters the program, the satisfaction of this person becomes your responsibility and your obsession!
We work with a community of coaches to serve our users. We co-construct the product with them, they are an extension of Chance.
As for the talents, the coaches need to live a fantastic experience with Chance from the moment they are recruited.
Voice of the users
Since you will be in direct contact with our users (both talents and coaches), you will be their representative.
Their problems will become your problems and you will constantly be collecting feedbacks. All this intel needs to be communicated to the rest of the team, so that we can collectively find adequate solutions. Constant improvements should always be in your mind with the goal of increasing the user’s satisfaction and the way we work.
Depending on your willingness and seniority, and as the company grows, you could also have a coordination role with a dedicated team!