Head of Operations

Long term
Singapore, Singapore
Posted on 08-13-2021

We Are Caring

We Are Caring is a recruitment online platform and a purpose-driven organisation on a mission to create fair opportunities and provide positive experiences to migrant workers all around the world.

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Want to change the world and make it more just and equitable for all?


We Are Caring is a recruitment online platform and a purpose-driven organisation on a mission to create fair opportunities and provide positive experiences to migrant workers all around the world. 


Set up by a team of passionate entrepreneurs and humanists in Singapore in 2016, we are now looking for our first Head of Operations to help us scale as we aim to become the leading online platform for recruitment of migrant workers.


Responsibilities:

  • Coordinate operations and manage the Operations teams (hiring, onboarding, training, performance management, employee development, team building, etc.)
  • Design the relevant processes to ensure smooth and scalable operations 
  • Define the team standards and set up the right KPIs for the team 
  • Monitor team productivity and efficiency, and report on operational performance
  • Oversee the implementation of technology solutions throughout the organization and suggest improvements
  • Develop initiatives to improve operations and ensure best customer satisfaction and retention
  • Mentor and motivate teams to achieve productivity and engagement


Requirements:

  • 5 to 8 years proven experience as Head of Operations, Operations Manager or similar management role
  • Prior people management experience required
  • Prior Customer Service experience required
  • Strong operations management skills
  • Prior experience in a startup or SME preferred
  • Strong analytical and strategic mindset
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting


Working Condition

  • 5 day work week (4 week days and either Saturday or Sunday)







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