Operations Associate

Posted on 06-19-2014

Ashoka UK

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Operations Associate at Ashoka UK

Time commitment: 12 months full time starting in August 2014

Location: Ashoka UK’s office at 15 Old Ford Road, Bethnal Green, London, E2 9PJ

Remuneration: £12,000-£18,000 per annum according to experience


About Ashoka

Ashoka is a global association of the world’s leading social entrepreneurs – men and women with systems changing solutions for the world’s most urgent social problems. Since 1981, we have elected over 3,000 outstanding social entrepreneurs as Ashoka Fellows, providing them with living stipends, professional support, and access to a global network of peers in more than 70 countries. Ashoka UK is in its seventh year of electing fellows and has currently elected 24 leading UK social entrepreneurs to the Ashoka fellowship. Please visit www.uk.ashoka.org and www.ashoka.org for more details.


About the Role

Ashoka UK is looking for an entrepreneurial, bright and creative individual with a passion for social entrepreneurship and innovation to join our team in August. We are looking for an enabler – someone who provides the tools and resources to boost the team’s productivity and encourage co-creation across different programmes. Working in collaboration with our Operations Manager, the Associate will be responsible for implementing a lean management of Ashoka UK operations by streamlining processes, efficiently planning events and systematically capturing and sharing knowledge across all staff members. The successful candidate will have strong organisational, time management and multitasking skills, and will be detail-oriented, self-motivated and a strong team player.

We expect the candidate to enthusiastically join in our core organisational activities as well. This is a great opportunity to experience working in the not-for-profit / social enterprise sector and take on considerable responsibility. 


Role and Responsibilities

The successful candidate will work closely with the Operations Manager and the wider UK Team (~20 full-time staff) in 3 key areas:


·         Office Management (~40%):

o   Ensuring an efficient and lean management of the UK office, administrating the relationship with landlords and services providers;

o   Purchasing and maintaining office furniture, stationery, IT equipment and other supplies;

o   Coordinating the strategic use and regular update of our CRM (customer relationship management) system, Salesforce;

o   Preparing regular reports and official documentation to Ashoka UK board of trustees, funders and partners;

o   Managing Ashoka UK’s records at regulating organisations as required by UK charity law;

o   Assisting the team with events logistics and guest lists management.


·         Finances (~30%):

o   Coordinating payments to suppliers and staff reimbursements;

o   Preparing invoices and tracking payments from donors and partners;

o   Coordinating quarterly payments of fellows’ stipends;

o   Coordinating Gift Aid claim process.


·         Human Resources (~30%):

o   Organising Ashoka UK’s internal events, team building activities and celebrations;

o   Coordinating volunteers recruitment processes with relevant team members;

o   Coordinating induction for new staff and ensuring all team members are updated and trained on Ashoka’s available resources;

o   Administrating Ashoka UK team attendance and travel arrangements to training sessions, orientation meetings and conferences.


Required Skills and Experience

·         Excellent interpersonal and communication skills, strong team player

·         Excellent time management and multitasking skills

·         Highly organised and detail-oriented

·         Able to work productively, proactively and independently, on own initiative

·         Experience in charity (or business) management (preferably in the UK)

·         Experience in events planning and logistics (desirable)

·         Familiar with Salesforce and general IT tools (desirable)



Ashoka has a rigorous screening process for hiring staff at all career stages. All applicants for all positions must possess the following qualities along with the appropriate degree of experience:

Entrepreneurship/Intrapreneurship: Compelled to take creative initiative and ownership (e.g. founding an organisation or company, starting a movement, or re-shaping the work of an existing organisation). Demonstrates relentless and realistic how-to-thinking and passion for seeing their ideas come to life.

Understanding and Belief in the Everyone a Changemaker: Understands and believes the Everyone a Changemaker vision at a gut level. To be able to innately ‘get’ this, candidates should have a broad and inquisitive intellectual and a thinking pattern that connects the dots between historical trends and current social context.

Emotional and Social Intelligence: Ability to work efficiently and respectfully in teams, putting organisational/team goal first (personal glory second).

Ethical Fibre: Exceptionally strong ethical behaviour. Is self-reflective and has strong empathy skills. Trustworthy.

Self-Definition: The person expects that changing the world in big ways and on a continental scale is what he/she will do in life.

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