Manners

Manners, c'est une place de marché où se rencontrent les travailleurs indépendants et les entreprises qui ont des besoins de renfort en personnel.

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< 15 persons
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Nous recherchons une personne ayant 4 ans d'expérience minimum en tant que customer success manager orienté retail/E-commerce/Saas. La maitrise de l'anglais (bilingue) est obligatoire.

Force de proposition, il faut aussi savoir mener et sortir de sa zone de confort. De plus avoir des compétences commerciales et un état d'esprit startup est requis.

Cette mission consiste à :

Gestion du churn de clients internationaux. Promotion et upsell d’une solution SaaS.

Mise en place et structuration d’un Customer Success Framework selon les meilleurs standards de l’industrie SaaS

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